OUR BOOKING PROMISE
Lowest Rate Guaranteed:
If you find a lower published rate within 24 hours of booking your stay at any property in the Small Luxury Hotels of the World ™ portfolio, simply fill in a claim form for evaluation within three days to ensure it complies with SLH's terms and conditions. If your rate is lower than that offered on www.slh.com we will refund the difference
We want to ensure that we provide you with the very best of everything from many of the most superb hotels in the world in the most amazing locations with the most attentive service, so it is no wonder that we want to add yet another benefit to booking with Small Luxury Hotels of the World.
Commitment to our customers
When making a reservation at a Small Luxury Hotels of the World ™ property through one of our key booking channels, SLH can guarantee that:
- You will be provided with the most accurate details available about the hotel
- The very best room available will be reserved for you in the category and style you select
- You will receive the highest standards of personal service that all our hotels are committed to providing
As a member of The Club of Small Luxury Hotels of the World ™, your personal preferences will be noted in advance to make your stay even better.
...and if you should experience any problems we will assist you.
A Single Standard of Excellence
Each hotel within the Small Luxury Hotels of the World collection is dedicated to delivering a single standard of excellence. They commit to rigorous standards of quality and are regularly visited by independent, mystery inspectors to ensure these are maintained.
SLH Mystery Inspectors
Small Luxury Hotels of the World places great emphasis on its inspection process and believes in the importance of using “real guests” rather than retired hotel inspectors to provide a valuable assessment of the hotel, its facilities and the quality of service provided. Enlisting guests in the quality control programme not only enables Small Luxury Hotels of the World's customers to be directly involved in the process but allows the hotels to shape operations based on their guests' opinions and experienced insight. As far as the hotel is concerned, this means that every hotel guest is a potential inspector.
Reservations Made Simple!
The Small Luxury Hotels of the World reservations service has developed into one of the most comprehensive and easy-to-use systems of its kind. Wherever you are in the world, you will be able to reach us, often at no cost by phone or by visiting www.slh.com. If you are using the services of a travel agent they need only remember the GDS code “LX” for luxury.